Job Description / Duties

The Student Financial Aid Coordinator is responsible for the delivery of government financial aid programs, such as OSAP, Out of Provincial and U.S. Loan program in a student-centric environment within Student Financial Services. Government financial aid programs are critical to all aspects of students’ success. Financial situations and affordability impact prospective applicants, student retention, graduating students, and can significantly contribute to the mental health and wellness during any point of a student’s academic career. Government aid is a fundamental part of the University’s awards and student business operations.
This position within the Student Awards and Financial Aid unit of Student Financial Services provides financial service, counselling and leadership to more than 28,000 graduate, undergraduate, associate diploma, and Guelph-Humber students. Working under the general direction of the Manager, Student Awards and Financial Aid, the Coordinator is responsible for the delivery of government aid service to clients of Student Financial Services, ensuring that appropriate service level standards are established, monitored and met through the management of the Service Assistants.
The Coordinator provides leadership and professional expertise in the planning and implementation of operational processes to ensure the unit’s work is optimally aligned with key deliverables and deadlines. The incumbent is responsible for the supervision of three full-time and one part-time service assistants. They will:
• coordinate, schedule and direct the work of the Service Assistants, Student Financial Services;
• collaborate with the Manager of Student Business to ensure delivery of student billing and payment is delivered effectively through the Service Assistants
• manage three types of inquiry operations: in-person, telephone and email;
• participate in liaison activities both on campus and off-campus, with weekend involvement;
• develop processes that maintain a high level of student and stakeholder satisfaction.
The incumbent provides analytical and technical support for managing and coordinating data received from the Ministry and will be considered a subject-matter expert for the data files, processes and the outcomes of the student government aid data.

Qualifications / Required Skills

An undergraduate degree preferably in sociology or psychology
Three years of progressive post-secondary institution experience, including government aid programs and supervisory experience
Comprehensive knowledge and understanding of the OSAP policies, procedures and audit requirements
Knowledge of FIPPA
Demonstrated ability to apply sound judgment and flexibility in decision making
Excellent organizational, analytical, written and verbal communication skills and the ability to work collaboratively in an integrative environment
Demonstrated understanding of the University System including knowledge of university governing principles, practices, culture and organizational structures
Ability to respect and maintain confidentiality
Ability to work effectively in a fast paced, high volume, constantly changing environment
Advanced computer competency using the Microsoft Office suite, Colleague Student Information System or similar enterprise systems and ability to learn and adjust to new technology
Occasional evenings and weekend work will be required

Additional Information

Financial Aid Coordinator #2018-0589
Student Financial Services, Office of Registrarial Services

https://www.uoguelph.ca/hr/careers-guelph/current-opportunities/financial-aid-coordinator

Contact Information

Monica Bertolo
Manager, Student Awards & Financial Aid
mbertolo@uoguelph.ca

Employer Profile

The University of Guelph is a leading comprehensive university. Its students, faculty and staff pursue active inquiry and exercise creativity across a range of disciplines, including physical and life sciences, business, arts and humanities, and social, agricultural and veterinary sciences. Research-intensive and learner-centred, U of G has campuses in Guelph and Ridgetown, and is a partner in the University of Guelph-Humber (GH) in Toronto. Currently 29,500 students; 1,400 international from more than 120 countries study at the U of G and GH.