Job Description / Duties

BCIT’s Financial Aid department is seeking 2 regular, full-time (1.0 FTE) Financial Aid & Awards Representatives. The Financial Aid & Awards Representative provides assistance in Financial Aid and Awards programs by providing front-line comprehensive support services and assistance for students seeking application support and information on financial aid and awards. Answers student inquiries on programs, eligibility, application processes, application status and issues. Reviews applications for completeness, processes student information and provides student status verification and confirmations.

Qualifications / Required Skills

Education:
Grade 12 plus completion of a 2 year post-secondary diploma in office administration and/or business administration.

Experience:
Two years general experience plus one year related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
General knowledge of Awards programs, including familiarity with application processes for bursaries, entrance awards, scholarships, and awards programs.

Software/Computer Application(s) and Expertise:
Proficiency using MS Office with experience using Excel spreadsheets.
Experience using enterprise systems such as Banner and/or Ministry financial aid systems.
Ability to navigate the internet and use email efficiently.
Excellent keyboarding skills with the ability to type accurately.

Communication/Interpersonal Skills:
Ability to provide exemplary customer service and support to all internal and external clients.
Excellent interpersonal skills.
Ability to communicate effectively with students and individuals from diverse backgrounds and abilities.
Ability to work effectively as part of a busy team.
Ability to deal with conflict using diplomacy, tact and discretion.
Ability to maintain confidentiality.

Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
Ability to pay attention to details.
Ability to work under pressure and prioritize tasks efficiently and simultaneously.
Ability to remain organized.
Ability to think critically to problem solve issues.
Ability to compose correspondence with a high attention to detail.

Other Skills/Abilities:
Excellent judgment and ability to respond to urgent and heightened situations.

Additional Information

Benefits – Why you’d love working with us:

Competitive pay
Minimum of fifteen days of vacation
Competitive employer-paid extended health and dental plan – take a look at our benefit plans!
Defined benefit pension plan with employer contributions
Flexible hybrid work arrangements available
Professional Development funds and resources
Access to most BCIT Flexible Learning courses free of charge
Wellness and Employee Assistance programs
Complimentary membership with free access to the Fitness Centre, Gymnasium, and more

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity. If you require accessibility accommodations during any part of the application or hiring process, please contact RecruitmentAssistant@bcit.ca so we can best support you. Please note that all applications must be submitted via the careers page portal, email applications will not be accepted.

Salary: Salary Grade 6: $49,090 - $53,170 per annum.

Contact Information

Dan Traynor, Manager: dan_traynor@bcit.ca

Employer Profile

At BCIT, putting people at the core of everything we do is paramount. This idea is the foundation of BCIT’s People Vision, which describes the Institute’s goals and priorities in respect to our people. In a complex and uncertain world, it’s vital our people feel valued, supported and connected. BCIT champions a culture of innovation and global progress through people’s imagination and creativity. With a competitive compensation package, great work-life balance, and career advancement opportunities, see why we’ve earned the title of one of BC’s Top Employers for over ten years running.

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh).