Job Description / Duties

Job Summary
The incumbent is primarily responsible for the administration of student financial assistance programs at the University based on established criteria. The incumbent advises, interviews and assists students on all aspects of educational financial resources, including the application and appeals processes for government aid, and for the dispensation of University trust funds. The incumbent receives direction from the Supervisor, Financial Aid and Awards and reports to the Associate Registrar, Academic Advising and Financial Aid.

Key Responsibilities
- Remains updated and current in policies and procedures (both internal and external) as they pertain to student financial assistance.
– Advises students regarding various financial assistance options; provides information and resources to students and assists in completing the appropriate forms; interviews students and assesses their financial status as identified by the interview and application documents; refers students when appropriate, to other services within the University (e.g. Counselling, Academic Advising, Disability Services, First Nations, Financial Services).
– Administers a variety of University student financial assistance programming, including coordinating and communicating information to departments pertaining to the awards processing; determining eligibility, assessing and evaluating bursary, scholarship and award applications while applying established criteria, guidelines or procedures; reviewing and verifying department selections to ensure recipients meet award eligibility requirements; recommending approval for distribution of such funds to the Supervisor and/or the Associate Registrar; prepares cheque requisitions.
– Under the guidance of the Supervisor, reviews and monitors department programs currently eligible for student loan funding on an ongoing basis to ensure continued compliance with Ministry guidelines; reviews new programs approved by Senate to determine their eligibility for funding and provides recommendations to the Supervisor on final approval.
– Coordinates and reviews information submitted by departments to determine eligible program costs for student loan funding.
– Assists in the administration of government student financial assistance programming and the administration of private U.S. student loans.
– Assists in the development, amendment, documentation and implementation of policies and procedures for the department.
– With the guidance of the Supervisor, establishes and implements procedures and processes on the administration of all aspects of government funded, University administered student financial assistance programs (e.g. AUG, CSG-HNPT) to ensure programs are accessed by eligible students. Coordinates the workflow (e.g. data input, generating letters, emails to students) as it pertains to these programs.
– Prepares yearly timeline schedule for each functional area of the department (e.g. awards, AUG, CSG, student loans etc.); compiles statistical data on university trust funds.
– Reviews, checks work and provides training and guidance to Registrar’s Office staff, including the Student Information Services Officers and other Financial Aid Advisors as required.

Qualifications / Required Skills

Required Knowledge, Skills & Abilities
- Thorough knowledge of student financial assistance sources, availability, policies and procedures.
– Thorough knowledge of the rules and regulations governing the various awards, bursaries and scholarships administered by the University.
– Thorough knowledge of moderate standard of living costs, as well as program fee structures, textbook and other student costs.
– Thorough knowledge of spreadsheet, word processing and presentation applications.
– Considerable knowledge of subjective interviewing and advising techniques.
– Considerable knowledge of database applications.
– Considerable knowledge of the application of freedom of information and protection of privacy provisions to the operations of the department.
– Considerable knowledge of business English, spelling, and arithmetic.
– Considerable knowledge of office practices and procedures.
– Ability to interview and assist students with various student financial assistance needs and options.
– Ability to maintain confidentiality and to exercise tact, diplomacy, discretion and sensitivity in directing applicants for student financial assistance and when working with other employees, students, community groups, and the general public.
– Ability to understand the context of issues in order to exercise initiative and judgment regarding action required.
– Ability to take responsibility for completion and follow through of goals and tasks.
– Ability to adapt to changing situations and reprioritize tasks smoothly.
– Ability to effectively communicate accurate information on a one-to-one basis or to groups of a varying size and to address large or small groups in formal or informal settings.

Required Qualifications & Experience
- Completion of a three-year diploma (minimum 90 credits).
- Two years of directly related and progressively senior administrative support experience, including experience in an educational setting with significant student contact and previous student financial assistance experience.

Additional Information

For more details, please visit http://jobs-capilanou.peopleadmin.com/postings/1206

Salary: $4364 to $4910 per month, based on 35 hours per week

Contact Information

Emily Lam
Supervisor, Financial Aid and Awards
emilyroselam@capilanou.ca

Employer Profile

Capilano University is a teaching-focused university offering a wide range of programs and services that enable students to succeed in their current studies, in their ongoing education, in their chosen careers, in their lifelong pursuit of knowledge and in their contribution as responsible citizens in a rapidly changing and diverse global community.

CapU's main campus is in North Vancouver, with another campus located in Sechelt on the Sunshine Coast.