Job Description / Duties

Your responsibilities will include:
Advising students on financial aid matters, bursaries, budgeting and personal financial management by probing and providing a range of options and possible outcomes
Interpreting and applying academic and government financial aid rules to ensure students meet requirements
Providing detailed information to students regarding completing financial aid applications
Reviewing and assessing financial aid appeals for acceptability
Updating and maintaining procedures and protocols to comply with Federal Government legislation
Analyzing processes and recommending changes for more efficient coordination of operations
Providing proactive support to individuals in distress and making referrals to specific university services
Serving as a resource to others by providing (non-supervisory) job-related guidance

Qualifications / Required Skills

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience
Minimum four (4) years related work experience advising students in a post-secondary environment
Experience processing student financial aid applications and advising on OSAP and other financial aid programs, bursaries and grants
Experience developing and delivering presentations
Direct experience in a financial aid environment, advising students on financial aid programs, monitoring and trouble-shooting budgets and encouraging and assessing scholarship and grant applications
Excellent knowledge of financial aid and academic policies
Excellent communication and interpersonal skills, including listening, facilitating, presenting and de-escalating
Proficiency in MS Office (Word, Excel and PowerPoint) and student information system(s) such as ROSI
Attention to detail and ability to handle a heavy workload
Excellent customer service skills - tact, diplomacy, sound judgement and demonstrated ability to maintain confidentiality
Ability to solve complex problems involving individual and group needs and to identify systemic implications and impacts on access and financial aid
Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment

Assets (Nonessential):
Proficiency using ROSI
Exposure to and understanding of the Ministry of Colleges and Universities Financial Aid database

Salary: USW Pay Band 12 -- $70,427 with an annual step progression to a maximum of $90,064.

Contact Information

Carlos Hernandez
cm.hernandez@utoronto.ca

Employer Profile

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.