Job Description / Duties

The Team Lead collaborates with the Assistant Registrar on the team’s annual cycle of services to students offered across Enrolment Services. The Team Lead directs, coordinates, monitors, and schedules the day-to-day work of the staff to effectively deliver service offerings, prepares plans for
annual ongoing training programs, designs and develops training materials and delivery of comprehensive training and instructional sessions, and develops and maintains a master training program or orienting and educating staff. The Team Lead provides overall support and operational guidance the Enrolment Services Advisor, and/or Student Success Advisor.

The Team Lead holds responsibility in one of the following portfolios: enrolment services, academic advising, financial aid & awards. The Team Lead resolves and troubleshoots escalated complex student issues as required. The Team
Lead regularly interacts with other units across campus and within Enrolment Services to ensure effective delivery of service to students. The Team Lead works closely with the Leadership Team (Assistant Registrars, Associate Registrars and Registrar) in Enrolment Services. The Team Lead cultivates
relationships with key stakeholders across the campus and with other units in Enrolment Services, and identifies new opportunities for collaboration and innovation.

Responsibilities
Please access the job posting link below to see the full list of responsibilities:
http://www.douglascollegecareers.ca/postings/5300

Needs a Criminal Records Check No
Open Date 10/24/2019
Open Until Filled Yes
Special Instructions to Applicant
Interested applicants must ensure that a resume and cover letter are submitted online. Please ensure
your resume clearly explains how you meet the required knowledge, skills and abilities of the position
for which you are applying.
Qualified internal applicants shall be given first consideration in filling this position.
All candidates selected for interview will need to bring original certificates and diplomas of educational
credentials noted on their resume.

Qualifications / Required Skills

To Be Successful in this Role You Will Need

 Bachelor’s degree in a relevant field from a recognized post-secondary institution and 5 years related work experience or a combination of education and experience, including at least 3
years of supervising/leading a team
 Minimum of 4 years of direct experience in service-centred post-secondary environment; a proven ability to provide exceptional front-line service in a fast-paced environment is required
 Experience in providing instruction and training to adult learner, and knowledge in different learning styles
 Experience with interpreting, applying and advising on policies and procedures
 Sound and current knowledge on best practices in enrolment or registrarial services or comparable work experience
 Ability to provide effective and appropriate guidance and counsel
 Proficiency with standard office software required
 Comfortable with evolving technology and processes
 Strong team player and adaptable to changing information
 Experience using a Student Information System or other enterprise database solutions/customer relationship management systems
 A skilled listener, with the ability to identify, respond and handle confidential and/or sensitive
issues and/or material with empathy, diplomacy and discretion
 Must be resourceful and able to analyze problems, identify key information and issues and develop effective solutions
 Ability to independently exercise judgment to make decisions on matters of varying complexity
 Proven ability to use an inclusive approach to develop and cultivate relationships with students,
faculty, staff and members of the external community
 Excellent interpersonal, communication and presentation skills required
 Ability to multi-task, apply organizational skills to meet deadlines
 Demonstrated accuracy and attention to detail
 Ability to collaborate and share expertise within a team environment
 Enthusiasm and capacity for continuous learning and development
 Experience working with different cultures
 The position requires interacting with people directly for long periods of time; the ideal
candidate will enjoy and have strong communication skills in interacting with all types of
customers through both face to face, verbally and written

Contact Information

Quick Link for Direct Access to Posting: http://www.douglascollegecareers.ca/postings/5300

Employer Profile

DO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.