Job Description / Duties

Responsibilities
The Manager, Student Financial Aid oversees a team of 10 direct or indirect reports who administer the Ontario Student Assistance Program for over 17,500 undergraduate, professional, and graduate students, as well as comparable provincial grant/loan programs outside of Ontario. The role acts as an advisor and resource regarding student financial aid to the Associate Registrar, Student Financial Services, Faculties and Students. The Manager, Student Financial Aid will ensure that the student financial aid team provides exemplary service and counselling to current and prospective students regarding their financial aid options in the context of Western’s financial aid strategy, while adhering to all government and University financial aid policies and procedures

Qualifications / Required Skills

Qualifications
Education:

University Degree
Master’s Degree preferred

Experience:

5 years progressive experience in an academic environment with increasing responsibilities
Project management experience, preferably in a higher education institution
Experience supervising and coaching staff
Previous work experience in accounting or finance is preferred

Knowledge, Skills & Abilities:

Current in-depth knowledge of government student loan programs
Knowledge of PeopleSoft HE or a comparable higher education system
Advanced computer skills in Microsoft Office (Word, Excel), experience creating PeopleSoft queries is an asset
Ability to understand customer needs and expectations and provide excellent customer service and resolve issues in a professional and timely manner
Strong leadership, coaching, and mentoring skills with the ability to develop shared vision to lead employees to excellence
Advanced ability to effectively communicate (orally and in writing) and lead collaborative business discussions that result in a shared commitment to best practices
Strong people management experience with direct accountability for recruitment, on-going training and development, and performance management
Strong cognitive skills including problem analysis, decision-making, financial and quantitative analysis
Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
Ability to analyze and synthesize sizable amounts of detail
Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions, while exercising good judgment in difficult situations
Ability to work in a manner that is compliant with confidentiality requirements
Familiarity with FIPPA regulations
Demonstrated commitment to ongoing learning and professional development

Background Checks
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Please note, successful applicants will be required to complete a credit check satisfactory to the employer

Additional Information

Classification & Regular Hours
Hours per Week: 35

Salary Grade: 16

Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Contact Information

Please Note:
Interested applicants are asked to visit https://recruit.uwo.ca for further information and to apply online referencing job #34287 by midnight on April 8th 2024.
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

Employer Profile

About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us
The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic goals by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle.